Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
Urgent appointments
To book an urgent appointment please phone reception on 01502 722 326.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01502 722 326
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 6 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Evening and weekend appointments – South Waveney Primary Care Network (SWAN PCN)
Can’t make daytime appointments?
Patients at our practice are able to book evening and weekend appointments.
GP practices in the SWAN PCN work together to provide these extra appointments, increasing convenience for local patients and reducing pressures on other NHS services such as A&E. Patients can book an appointment with a GP, nurse or other healthcare professional.
Services available include GP appointments, blood tests, medication reviews, vaccinations, immunisations and cervical smears. More services will be added as we continue to develop.
To book an appointment contact reception on 01502 722 326. All appointments must be pre-booked as this is not a walk-in service.
Your appointment
Please book in using our touchscreen facility near the door, or notify reception staff when you arrive for an appointment.
The aim of the practice is to provide our patients with easy access to a high quality, personal medical service. To help achieve this, each doctor operates a personal list to ensure, where possible, the continuity of your care.
All of our clinicians’ surgeries are by appointment only. Appointments last for approximately 10 minutes, unless a longer appointment is requested. To enable the reception team to book the appointment with most appropriate clinician, you may be asked to provide brief details of the nature of the problem.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Unfortunately we cannot guarantee to be strictly on time due to the emergency nature of a considerable proportion of our work. We aim to see approximately 75% of patients within fifteen minutes of their appointment time.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- use our cancel an appointment form
If you are cancelling less than 24 hours before your appointment please call reception on 01502 722 326. This allows us to offer the appointment to someone else and maximise valuable clinic time.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are made to patients who are too ill to attend the surgery, otherwise a surgery consultation is booked. Please call the surgery on 01502 722 326 before 10:30am to request a home visit. The receptionist may ask for details of the patient and the problem, so that the urgency of the call can be assessed.
If at all possible, please try to come to the surgery as the doctor can see at least four people in the surgery in the time taken to do one home visit.